Refund & Return Policy

Last Updated: June 2026

At OMOS, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.

60-Day Return Policy

You have 60 days from the date of delivery to return your product for a refund.

To be eligible for a return:

• The item must be returned within 30 days of delivery.
• The product must be in its original packaging.
• The product must not be damaged due to misuse or improper handling.
• Proof of purchase (order number or receipt) is required.

How to Request a Return

To initiate a return, please contact our support team at:

Email: hello@omos.ch

Include:

• Your order number
• The reason for your return
• Any relevant photos if the product arrived damaged

Once your return request is approved, we will provide instructions on how to return the item.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you to provide a replacement or refund as appropriate.

Non-Returnable Items

We reserve the right to refuse returns that:

• Are received after the 60-day return window.
• Show signs of misuse, abuse, or unauthorized modification.
• Do not include proof of purchase.

Contact Us

For any questions regarding returns or refunds, please contact:

OMOS Support
Email: hello@omos.ch

We are committed to providing a smooth and fair experience for all OMOS customers.