Shipping Policy

Last Updated: June 2026

Thank you for choosing Omos. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

• Orders are typically processed within 1–3 business days after payment is received.

• Orders placed on weekends or holidays will be processed on the next business day.

• During periods of high demand, processing times may be extended.

Shipping Times

Estimated delivery times:

• Europe: 3–10 business days

• United Kingdom: 4–10 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Promotional offers such as free shipping may be available from time to time and will be displayed on the website when applicable.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).

Tracking updates are provided by the shipping carrier and may take time to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Shipping Delays

OMOS is not responsible for shipping delays caused by:

• Customs clearance procedures

• Carrier disruptions

• Weather conditions

• Natural disasters

• Public holidays

• Incorrect shipping information provided by the customer

• Other circumstances beyond our reasonable control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted, please contact us immediately. While we will do our best to assist, OMOS cannot guarantee modifications once an order has been processed.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.

If further assistance is needed, contact our support team and we will do our best to help investigate the issue.

OMOS is not responsible for packages lost or stolen after confirmed delivery.

Contact Us

For shipping-related questions, please contact:

OMOS Support
Email: support@omos.ch

We appreciate your trust in Omos and look forward to supporting your wellness journey.

Pre-Order Policy

Certain products may be offered on a pre-order basis. By placing a pre-order, you acknowledge and agree to the following terms:

• Pre-order items are not currently in stock and require additional processing time before shipment.

• Estimated fulfillment time for all pre-order items is 3–4 weeks from the date of purchase.

• Shipping times displayed at checkout apply only after your order has been fulfilled and dispatched.

• If your order contains both in-stock and pre-order items, the entire order may be held until all items are available for shipment unless otherwise specified.

• Fulfillment and shipping estimates are provided in good faith but may be subject to delays due to manufacturing, quality control, customs clearance, or other circumstances beyond our control.

• Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.

• By completing a purchase of a pre-order item, you agree to the estimated fulfillment timeline stated above.

We appreciate your patience and support while we prepare your order to meet our quality standards.